General conditions
Check-in must be done up to 30 minutes before the activity, at the combined place at the counter of the company where you made the reservation.
You must present your reservation number at check-in, preferably in “paper” or digital format.
Upon check-in, all group members must be present.
Partner companies reserve the right to change the activity schedule without prior notice.
Partner companies reserve the right to change public prices without prior notice.
VAT included at the current legal rate.
The partner companies are not responsible for the loss of personal belongings on board the means of transport (on land and/or at sea).
The partner companies are not responsible for material damage to personal belongings during the experiences, so we advise you to ensure that they are adequately protected.
Check-in/boarding will be denied to customers who present themselves with inappropriate or offensive clothing and/or under the influence of alcohol or narcotics.
It is forbidden to bring drinks and food on the tours, except food for children.
Under 16s must be accompanied by a responsible adult.
With the purchase of the ticket, the partner companies are authorized to capture and disseminate the photographs obtained within the scope of the event organized by them to which the ticket refers. If you do not authorize the collection and use of photographs and videos with your image, you must, for this purpose, make this express declaration at the check-in desk.
All our partner companies respect European safety standards.
All our partner companies have all mandatory insurance, all of which are licensed by Turismo de Portugal.
Cancellation Policy
Cancellations less than 24 hours before the start of the activity/tour/experience will not be refunded
- The policy may have exceptions in case of presentation of medical evidence;
- In case of cancellations due to weather conditions or unforeseen circumstances, the partner company will indicate an alternative date, otherwise a full refund will be made.
